Device Specific Communication Problems
1.
The version of
SecureTrack; Please verify this by running the #st ver command
from CLI.
2.
the output of the #top -cd1 command.
1) Rise the debug level to high :
# sed -i 's/expect --/expect -d/g' /usr/local/st/*login # sed -I
's/normal/fine/1' /etc/sysconfig/stconf.xml
2) Then use tail for each one of the log files of the problematic device
:
# tail -F
/var/log/st/var/log/st/securetrack.client.<Device_IP>_<ID>
/tmp/device1.log
Make sure to use a capital F ('#tail -F')
3) Then run the command:
'#st restart'
4) Wait for 10 minutes (depends on the current timeout you have
defined) and let the tail -f collect all information needed.
5) Send all /tmp/client<IP>.log files to the support engineer.
7) When you have finished please run :
# sed -i 's/expect -d/expect --/g' /usr/local/st/*login # sed -i
's/fine/normal/1' /etc/sysconfig/stconf.xml
# st restart